Introduction

This module provides an overview of the course, outlining its objectives and expected learning outcomes

What is Effective Communication?

This module introduces the concept of effective communication, breaking it down into its core components—clarity, listening, feedback, and understanding. Participants will explore real-world examples of effective vs. poor communication and understand its impact on collaboration and productivity.

Communication Channels at CIL

Learn how to navigate and use CIL’s official communication channels appropriately. This module outlines when to use Slack, email, meetings, and documentation, providing best practices for each to ensure consistency and professionalism.

Barriers to Effective Communication

Explore common communication obstacles such as language barriers, distractions, assumptions, and organizational silos. This session provides tools to identify and overcome these barriers, fostering smoother and more inclusive interactions.

Communication Styles