ZTT Terms of Engagement – CIL Academy

2.1. Program Purpose

Zero To Techie (ZTT) is a paid educational program offered by the Academy. This program uniquely blends structured academic learning with practical, hands-on experience, aiming to prepare participants for thriving careers in the rapidly evolving technology sector. It is meticulously designed to impart foundational skills across a range of technology domains, catering to the diverse needs of the industry.

2.2. Qualification Criteria

Throughout the ZTT program, participants will engage in intensive, domain-specific training. Upon completion, all participants will receive Certificates of Completion, acknowledging their dedication and learning achievements. Furthermore, outstanding performers, as evaluated by our expert faculty, based on predefined merit criteria, may be granted the opportunity to engage in additional real-world projects, offering a deeper immersion into practical technological applications.

2.3. Certification

All ZTT programs include specific industry-recognised foundational certifications. The list of mandatory certifications for each program/domain is outlined in the Appendix Section: Appendix 1. Where there is a difference in expectation, learners will be specifically informed of such prior to resuming the program; otherwise, the certifications listed in the appendix section are effectively the requirements to satisfy this clause.

Learners are expected to start preparing for their certification exams from Module Three (3) of the ZTT Program. The Learning and Development (L&D) Team at the Academy will ensure that learners are reminded around that time as per their cohorts and that the requisite materials are made available to enable their preparation.

Note that it is a mandatory requirement of the Academy's faculty that no learner is qualified for graduation without holding the required foundational certification. Learners who do not meet this requirement will not be issued a certificate of completion and will not graduate from the program. The Academy will not be liable for the inability of participants to meet the required criteria for Certification.

The Academy is not responsible for the cost of the certifications. Learners are expected to cover this cost with the providers of specific industry certifications. Although incentives such as vouchers may be offered where possible, the Academy is not under any obligation to do so, and any provisions made do not necessarily constitute a financial agreement between the learners and the Academy.

2.4. Admission

Enrollment in the ZTT program is a personal, non-transferable commitment. Admission is specific to the cohort for which the participant has enrolled and cannot be deferred or transferred to another individual or cohort.

2.5. Scholarships

The Academy may offer scholarships for some of its programmes from time to time. Learners should familiarise themselves with the conditions of the scholarship, which will be published separately. Note that the conditions of any given scholarship cannot override these Terms. Where there is a difference between the two, the contents within these Terms supersede. All learners, whether directly enrolled via a paid program or via scholarship, must agree to these Terms and abide by them.

2.6. Training Schedules

Participants will be provided with a detailed schedule outlining the dates, times, and venues (physical or virtual) for all training sessions within each module of the program. The ZTT Program comprises two schedules:

• 2.6.1. LMS Schedule: A schedule of courses to complete on the Academy's Learning Management System (LMS)
• 2.6.2. ILS Schedule: A schedule of Instructor-Led Sessions (ILS), which is mandatory for all learners to attend

The schedule of courses to complete on the LMS (i.e., the LMS Schedule) either precedes the latter (the ILS Schedule) or both can be released at the same time by the L&D Team, where/when appropriate. If the LMS Schedule is published first, then the ILS Schedule is expected to be published within a week thereafter to ensure learners have sufficient time to plan for attendance.

The learners should commence their learning immediately when the LMS Schedule is published, in a self-paced style, such that they are ahead of the ILS schedule. This ensures they cover crucial content before attending the instructor-led sessions and therefore achieve the expected outcome/benefit of the sessions.

For the ZTT program, the Academy commits to delivering at least three instructor-led sessions during each module as follows:

1. A kick-off session will introduce the module and provide guidance on how to complete it.
2. A Recap and Q&A session towards the end of the module to clarify concepts learned, as well as answer questions learners may have.
3. A Wrap-up session to close out the module. Additional questions from learners will be answered during this session, as well.

In addition to the three sessions described above, the Academy's faculty, at its discretion, may make provisions for additional instructor-led sessions. Where these are made available, learners should make adequate arrangements to attend them. The schedule will be published well in advance to enable learners to prepare accordingly.

2.7. Program Duration and Structure

The ZTT program is structured into distinct modules, each encompassing a series of self-paced courses accessible through our Learning Management System (LMS) and a set of instructor-led sessions (ILS). Participants are expected to diligently follow the learning plans for each module, which include completing a predetermined number of courses within the timelines specified by the faculty.

2.8. Hands-On Projects

The Zero to Techie program includes practical, real-world projects. These projects enable learners to apply the concepts and tools learned in an impactful manner. While engaging in these projects, participants are encouraged to share their learning experiences publicly as students of the Academy (via blogs, social media, etc.).

3.1. Provision of Training

The Academy commits to making all reasonable efforts to deliver training of the highest quality, aligning with current industry standards and best practices. This includes the continuous evaluation and updating of course content to ensure relevance and effectiveness in imparting the required skills and knowledge.

3.2. Materials and Resources

The Academy shall provide all necessary materials and resources integral to the training program. This includes, but is not limited to, access to our Learning Management System (LMS), digital resources, study guides, and any additional tools or materials deemed essential for the successful completion of the program.

3.3. Instructors

The Academy shall assign only experienced and knowledgeable professionals with proven expertise in their respective fields to conduct training sessions.

3.4. Certificate of Completion

Upon successful completion of the program, participants will be awarded a certificate of completion from the Academy. Participants who demonstrate exceptional performance may be eligible for special awards or distinctions.

3.5. Support and Guidance

The Academy shall provide ongoing support and guidance throughout the duration of the program. This includes academic advising, technical assistance, and access to career counselling services. Our goal is to ensure that every participant not only acquires the necessary skills but also receives the support needed to navigate their learning journey effectively. Ultimately, we aim to graduate industry-ready professionals who should be able to gain employment and effectively deliver excellent services upon graduation from the Academy.

4.1. Impersonation and Misrepresentation

Participants are strictly prohibited from misrepresenting themselves as staff or official representatives of the Academy or CIL. It should be clearly understood that participation in the training program is solely for educational and skill development purposes. This program does not constitute a recruitment exercise and does not imply or confer any rights or guarantees of employment with the Academy, CIL or its affiliated entities.

4.2. Identification – Mandatory Profile Picture Requirement on Slack

To foster a connected, professional, and secure learning environment, displaying a clear and appropriate profile picture in our Official Slack workspace is mandatory for all program participants. By enrolling in this program and agreeing to these terms of engagement, you agree to the following:

4.3. Attendance and Engagement

The following are required from the ZTT participants:

1. Participation in the induction ceremony is compulsory, and all enrolled participants are required to attend it. The induction ceremony is a crucial component of the program, providing essential information and setting the tone for the learning journey. Absence from the induction program, without prior written consent from the Academy, will automatically result in the forfeiture of the admission.
2. Participants are required to attend all scheduled training sessions promptly and actively participate in the program.

4.4. Communications & Community – Slack (The Official Channel)

Slack is the official channel of communication for all learners. All Learners are required to track, engage with, and maintain communications & community via Slack. It is highly recommended that all learners install Slack on their mobile devices and turn on notifications. The following examples are non-exhaustive but listed for clarity:

1. The L&D administrators are not required to send calendar invites to learners for ILS and other sessions. All learning sessions will be announced on Slack.
2. Learners can and should frequently post their progress and challenges in Slack. This enables discussion and, in most cases, provides active feedback on progress with the program.
3. Learners can and should tag Academy Faculty members when they post so as to gain their attention where necessary.
4. Additionally, all learners are allowed to send messages (DMs) to members of the Faculty anytime, subject to compliance with the communications guidelines as specified in these Terms or shared outside of it.

4.5. Communications & Community – Other Channels outside of Slack

Learners have also been known to create communities in WhatsApp, Telegram, and other mediums. We understand these can be beneficial to them outside of the Academy for various reasons. However, it is important to note that these are not official channels of communication as per the program's terms and guidelines; therefore, learners should exercise caution when participating in those channels. The Academy bears no responsibility for the content, practices, or outcomes of such external channels.

4.6. Punctuality

Participants are required to be punctual for all training sessions.

4.7. Devices, Equipment, and Internet Connectivity

Learners on the ZTT Program are required to have access to a desktop PC or laptop that meets the minimum standards specified in the table below.

Learners are also required to have good internet connectivity in order to be able to access online resources, participate in instructor-led sessions, and complete practical labs, among other things.

4.8. Professional Conduct

Professionalism is integral to the learning environment at the Academy. Participants are expected to:

• 4.8.1. Embrace cultural diversity and inclusivity in all interactions.
• 4.8.2. Communicate with kindness, empathy, and respect for others.
• 4.8.3. Uphold honesty and originality in their work, avoiding any form of plagiarism or academic dishonesty.
• 4.8.4. Foster teamwork and collaboration, contributing positively to group activities and discussions.
• 4.8.5. Demonstrate cultural awareness and show respect for all individuals, irrespective of their background.
• 4.8.6. Maintain a safe, supportive, and harassment-free environment.
• 4.8.7. Promote responsible and ethical use of technology and resources.
• 4.8.8. Adhere to all enrollment rules and guidelines set by the Academy.
• 4.8.9. Comply with instructions and supervision provided by instructors and staff throughout the training period.

4.9. Confidentiality

Participants must maintain the utmost confidentiality regarding any sensitive or proprietary information they may be exposed to during the program. This includes, but is not limited to, course materials, project details, and any information pertaining to the operations or strategies of the Academy, CIL or associated entities. Any disclosure of such information must be preceded by express written consent from the Academy. This obligation of confidentiality extends beyond the duration of the program.

5.1. Tuition Fees

The tuition fee for each program at the Academy is clearly published on our official website. These fees cover the cost of instruction, access to the Learning Management System (LMS), and other educational resources provided by the Academy. Participants are advised to review the fee structure for their specific program of interest and ensure they understand the financial commitment before enrolling.

5.2. Other Expenses

In addition to the tuition fees, participants are responsible for any personal expenses incurred during their participation in the program. This includes, but is not limited to:

• 5.2.1. Transportation Costs: Travel expenses to and from the training venue or any off-site locations involved in the program (if applicable).
• 5.2.2. Accommodation: If applicable, costs associated with lodging for the duration of the program.
• 5.2.3. Devices and Equipment: Costs for personal computing devices, software, or other equipment necessary for participation in the program.
• 5.2.4. Data Usage and Connectivity: Expenses related to internet connectivity or data usage required for accessing online resources and attending virtual training sessions.
• 5.2.5. Professional Certification Costs: This encompasses expenses related to obtaining any professional certification, including but not limited to certification exam fees for courses aligned with the individual's learning path.
• 5.2.6. Miscellaneous: Any other personal expenses that may arise during the course of the program.

5.3. Payment Terms and Conditions

• 5.3.1. Where applicable, payment of tuition fees must be completed before the commencement of the program.
• 5.3.2. Participants will receive detailed instructions on payment methods and deadlines upon acceptance into the program.
• 5.3.3. Failure to make timely payments may result in the forfeiture of the participant's place in the program.
• 5.3.4. The Academy reserves the right to withhold certification, transcripts, or other program outcomes if a participant has outstanding fees.

5.4. Refund Policy

6.1. Right to Terminate

Both the Academy and the participant reserve the right to terminate this Agreement at any point. This termination can be initiated with or without cause and may occur with or without prior notice, subject to the terms outlined in this section.

6.2. Conditions of Termination by Participant

• 6.2.1. A participant may choose to terminate their engagement with the Academy for any reason. However, the participant should ideally provide written notice of their intent to withdraw from the program, allowing for an orderly conclusion of their participation.
• 6.2.2. Upon termination by a participant, there will be no refund of tuition fees as per the provisions of Section 5.4 (Refund Policy).

6.3. Termination by the Academy

6.3.1. The Academy may terminate a participant's enrollment under certain conditions, including, but not limited to, breach of these Terms, academic dishonesty, misconduct, failure to meet financial obligations, or failure to comply with the Academy's policies and procedures.

6.4. Consequences of Termination

• 6.4.1. In the event of termination, whether by the participant or the Academy, before completion of the training program, the participant shall not be entitled to a Certificate of Completion, any partial certifications, or recognition of program progress.
• 6.4.2. Any termination of this Agreement will not affect the participant's obligation to pay any outstanding fees owed to the Academy at the time of termination.

6.5. Handling of Materials and Information Post-Termination

Upon termination, the participant must cease use of and, where applicable, return any materials, resources, or information provided by the Academy as part of the program.

6.6. Record of Participation

The Academy reserves the right to maintain a record of the participant's enrollment and the reasons for termination, which may be used for administrative purposes and, where necessary, communicated to accrediting or regulatory bodies.

7.1. Collection of Personal Data

The Academy collects personal data from participants for the purpose of facilitating the training program, managing enrollment, and maintaining records. This data may include, but is not limited to, names, contact information, educational backgrounds, payment details, and other information relevant to the provision of our services.

7.2. Use of Personal Data

The personal data collected will be used primarily for the administration of the training program, communication with participants, processing of payments, and providing support services.

Additionally, the Academy may use this data for quality improvement purposes, such as gathering feedback, and for informing participants about upcoming programs or opportunities that may be of interest.

7.3. Compliance with Data Protection Laws

The Academy is committed to complying with all applicable data protection laws and regulations. We implement appropriate technical and organisational measures to ensure the security and confidentiality of personal data.

8.1. Scope of Liability

The Academy shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your participation in our courses. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if the Academy has been advised of the possibility of such damages.

8.2. Exclusion of Liability

The liability of the Academy does not extend to any personal injury or damage caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, war, government regulations, disasters, civil disorder, or curtailment of transportation facilities.

8.3. Limitation on Direct Damages

In the event that the Academy is found liable for any direct damages despite the foregoing provisions, our liability shall be limited to the amount of the fees paid by you for the course or program in which such damages occurred.

9.1. Participant's Responsibility

As a participant, you agree to indemnify, defend, and hold harmless the Academy, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your course participation (including negligent or wrongful conduct) by you or any other person accessing the service using your account.